Return & Refund Policy

Return & Refund Policy

Your satisfaction is important to us.

Return Eligibility
You can request a return if:

• You received a damaged or defective product
• You received the wrong item

Return Window
You must request a return within 3 days of delivery.

Conditions

• Product must be unused and in original packaging
• Proof (image/video) is required for verification

Non-Returnable Items
Due to hygiene reasons, we do not accept returns for opened or used skincare products.

Refund Process

• Once approved, refund will be processed within 5–7 working days
• Refunds are issued via bank transfer or wallet (Easypaisa/JazzCash)

Exchange Option
We can offer a replacement instead of refund if preferred.